All goods are sent with PostNord, GLS or dao. Your shipping cost will automatically be calculated at checkout, but for the simplicity we have made an overview of our shipping costs.
Free shipping on some orders over 750 DKK/100 EUR.
We offer shipping to:
Scroll sideways to see the shipping costs and the terms for free shipping.
||Free on orders over
Denmark, Belgium, Finland, France, Germany,
Luxembourg, Poland, Sweden, Nederlands
Austria, Estonia, Ireland, Latvia,
Lithuania, Norway, Portugal, Spain
Belgium, Finland, France, Germany, Luxembourg,
Poland, Sweden, Netherlands, Italy
Austria, Croatia, Bulgaria, Czech Republic, Estonia,
Hungary, Ireland, Latvia, Lithuania, Norway, Portugal,
Romania, Slovakia, Slovenia, Spain, UK
If we don't ship to your country please feel free to contact us on email@example.com, and we will try to find a solution together.
We accept your returns within the first 14 days from the day you receive your package.
You will not be charged any extra fees if you want to make a refund.
After receiving your request, we will send a return label if requested.
When using our return label there will be deducted 45 DKK/6€ in shipping cost from your refund.
Where should I send the return package to?
You only need to print it and put it on the package, before you return it to your nearest PostNord parcel shop.
Please note that if you choose to send it other ways, we don't accept drop point delivery. Mail the product(s) to our headquarters at Grusbakken 13, 2820 Gentofte, Denmark.
Customers are responsible for any lost parcel when returning products to Saga.
Why isn't the return label pre-printed?
We have chosen not to pre-print a label to cut down the amount of used paper. The pre-written return label cost 45 DKK/6€.
The purchase price is credited to your account within 14 days.
Saga will control all goods before dispatch.
What if the order I received isn't correct?
Should there be errors in your delivery from Saga, please contact us as quickly as possible at firstname.lastname@example.org, and we will naturally exchange your product.
Please, return the goods in the same condition, as you received them. The hygiene protection must stay on the bottoms when returning.
The product must not have gained damage from being used or have any other damage that will hinder the product from being seen as new.
Can I exchange the product to a new size?
Yes, if you use our return portal, you can create an exchange directly on our website, and its free of charge.
We will send the new sizes, as soon as we have received your package.
If you have any questions please don't hesitate to email us at email@example.com
Should you have any complaints, we would like to hear from you on mail, firstname.lastname@example.org
Alternatively, you can complaint over a product or service at “Center for Klageløsning” in the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby. You can do so via www.forbrug.dk. If lodging a complaint, you must state our e-mail address: email@example.com
The European Commission's online complaints portal can also be used to lodge a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be submitted here - http://ec.europa.eu/odr. When submitting a complaint, you must state our e-mail firstname.lastname@example.org
We always aim to uphold a correct and updated stock.
Should a product unexpectedly be sold out, we reserve the right to reject your order.
If rejecting your order, we will take contact to you through email and of course release your money.