Shipping

All goods are sent with PostNord. Your shipping cost will automatically be calculated at checkout, but for the simplicity we have made an overview of our shipping costs. 
 Free shipping on some orders over 80 EUR.
 
We offer shipping to:
Denmark
Austria
Belgium
Croatia
Czech Republic
Bulgaria
Estonia
Finland
France
Germany
Grækenland
Hungary
Ireland
Italien
Latvia
Lithuania
Luxembourg
Nederlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
UK
Scroll sideways to see the shipping costs and the terms for free shipping.
Delivery method Countries Price  Free on orders over
Collect

Denmark, Belgium, Finland, France, Germany,

Luxembourg, Poland, Sweden, Nederlands

4€ 80€
Collect

Austria, Estonia, Ireland, Latvia,

Lithuania, Norway, Portugal, Spain

8€ 150€
Home Denmark 6€ 150€
Home

Belgium, Finland, France, Germany, Luxembourg,

Poland, Sweden, Netherlands, Italy

10€ 150€
Home

Austria, Croatia, Bulgaria, Czech Republic, Estonia,

Hungary, Ireland, Latvia, Lithuania, Norway, Portugal,

Romania, Slovakia, Slovenia, Spain, UK

20€ -

 

If we don't ship to your country please feel free to contact us on hello@sagaswim.com, and we will try to find a solution together.

  

Returns

We accept your returns within the first 14 days from the day you receive your package.
You will not be charged any extra fees if you want to make a refund. 
Please use our online return portal if you wish to return your purchase.
After receiving your request, we will send a return label if requested.
When using our return label there will be deducted 5€ in shipping cost from your refund.
 
 

Where should I send the return package to? 

You only need to print it and put it on the package, before you return it to your nearest PostNord parcel shop.
Please note that if you choose to send it other ways, we don't accept drop point delivery. Mail the product(s) to our headquarters at Sandtoften 25-27, 2820 Gentofte, Denmark. 
Customers are responsible for any lost parcel when returning products to Saga.
 

 Why isn't the return label pre-printed?

We have chosen not to pre-print a label to cut down the amount of used paper.  The pre-written return label cost 5€.
The purchase price is credited to your account within 14 days.
Saga will control all goods before dispatch.
 

What if the order I received isn't correct? 

Should there be errors in your delivery from Saga, please contact us as quickly as possible at hello@sagaswim.com, and we will naturally exchange your product.
Please, return the goods in the same condition, as you received them. The hygiene protection must stay on the bottoms when returning.   
The product must not have gained damage from being used or have any other damage that will hinder the product from being seen as new.

Can I exchange the product to a new size?

Yes, if you use our return portal, you can create an exchange directly on our website, and its free of charge.
We will send the new sizes, as soon as we have received your package.
If you have any questions please don't hesitate to email us at hello@sagaswim.com
 
 
APPEALS
Should you have any complaints, we would like to hear from you on mail, hello@sagaswim.com 
  

Alternatively, you can complaint over a product or service at “Center for Klageløsning” in the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby. You can do so via www.forbrug.dk. If lodging a complaint, you must state our e-mail address: hello@sagaswim.com

 

The European Commission's online complaints portal can also be used to lodge a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be submitted here - http://ec.europa.eu/odr. When submitting a complaint, you must state our e-mail hello@sagaswim.com

 
STOCK
We always aim to uphold a correct and updated stock.
Should a product unexpectedly be sold out, we reserve the right to reject your order.
If rejecting your order, we will take contact to you through email and of course release your money.
 
 
QUESTIONS?
If you have any questions, write us at hello@sagaswim.com

Availability